Terms of Use

Spraygroundo Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the Spraygroundo website (spraygroundo.com, “Website”)—including all content, features, and services related to our luggage and bag offerings. By accessing or using the Website (whether browsing product collections, creating an account, or placing orders), you (“User,” “you”) agree to comply with these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy (all referenced herein). If you do not agree to these Terms, do not access or use the Website.

1. Eligibility to Use the Website

  • You must be at least 13 years old to use the Website. If you are under 18 years old, you may use the Website only with the consent and supervision of a parent or legal guardian, who will be responsible for your compliance with these Terms.
  • By using the Website, you represent and warrant that:
    • You have the legal capacity to enter into these Terms (e.g., you are of majority age in your jurisdiction, or have parental/guardian approval if a minor).
    • All information you provide to Spraygroundo (e.g., account details, shipping addresses, order notes about luggage size or bag preferences) is accurate, complete, and up-to-date.
    • You will use the Website only for lawful purposes and in line with these Terms and applicable local, state, national, or international laws (e.g., not using the Website to facilitate fraudulent purchases of luggage or bags).

2. User Accounts

2.1 Account Creation & Maintenance

  • You may choose to create a user account (“Account”) to access enhanced features of the Website, such as saving shipping/billing addresses for future luggage orders, viewing order history (e.g., past purchases of carry-on suitcases or crossbody bags), tracking current orders, and curating a “wishlist” of favorite products. To create an Account, you will need to provide a valid email address and create a secure password.
  • You are solely responsible for maintaining the confidentiality of your Account credentials (email address and password) and for all activities conducted under your Account. You agree to:
    • Notify Spraygroundo immediately at [email protected] if you suspect any unauthorized access to or use of your Account (e.g., unknown login activity, changes to your saved shipping address for luggage deliveries).
    • Update your Account information promptly if your email address, shipping details, or other personal data changes (you can edit this via the “Account Settings” page on the Website).
  • Spraygroundo reserves the right to suspend or terminate your Account at any time, without prior notice, if we determine (in our sole discretion) that you have violated these Terms, engaged in fraudulent activity (e.g., using stolen payment information to purchase luggage sets), or misused the Website (e.g., creating multiple accounts to exploit promotional offers for bags).

2.2 Account Termination

  • You may terminate your Account at any time by contacting our customer service team at [email protected] with a request to delete your Account. Upon termination, we will deactivate your Account and retain your personal information only as required by law (see our Privacy Policy for details on data retention periods and practices).

3. Permitted Use of the Website

You may use the Website only for the following lawful, non-commercial purposes (unless explicitly authorized by Spraygroundo):
  • Browsing, searching, and learning about Spraygroundo’s products—including reviewing luggage specifications (e.g., wheel type, weight, size compliance), bag features (e.g., material, pocket count, waterproofing), and care instructions (e.g., how to clean a canvas tote or maintain a hard-shell suitcase).
  • Creating and managing an Account to streamline the shopping process (e.g., saving preferences for luggage size, avoiding re-entering shipping details for repeat bag orders).
  • Placing orders for luggage and bags in accordance with our Refund Policy and Terms of Purchase (e.g., adhering to eligibility requirements for returns).
  • Contacting our customer service team with questions, feedback, or requests related to products (e.g., “Is this backpack suitable for a 15-inch laptop?”), orders (e.g., “Where is my checked suitcase shipment?”), or Website functionality.
  • Accessing and using any tools provided by Spraygroundo (e.g., luggage size comparison charts, bag style recommendation quizzes) for personal, non-commercial use.

4. Prohibited Conduct

You agree not to engage in any of the following prohibited activities when using the Website. Violation of these rules may result in Account termination, legal action, or other consequences:
  • Unauthorized Access: Attempting to access, modify, or disrupt any part of the Website (e.g., server data, user accounts, payment processing systems) without permission. This includes using automated tools (e.g., bots, scrapers, crawlers) to collect data from the Website (e.g., product prices for luggage, customer reviews of bags) without Spraygroundo’s prior written consent.
  • Fraudulent Activity: Providing false or misleading information to Spraygroundo, such as using a fake name, invalid email address, or stolen payment method to create an Account or place orders for luggage or bags. This also includes attempting to manipulate order prices (e.g., using expired promo codes for a luggage set) or claiming false defects to obtain unauthorized refunds.
  • Harmful Content or Behavior: Uploading, posting, or transmitting any content (via comments, reviews, or messages) that is illegal, defamatory, harassing, violent, discriminatory, or infringing of third-party rights (e.g., copyright, trademark, privacy). For example, you may not post a fake review claiming a suitcase is “defective” when it was damaged by improper use, or share another user’s personal information without consent.
  • Interference with Functionality: Introducing viruses, malware, ransomware, or other harmful code to the Website; overloading, crashing, or slowing down the Website’s servers; or otherwise disrupting the Website’s performance, security, or availability for other Users (e.g., spamming the “contact us” form with irrelevant requests about bags).
  • Misuse of Intellectual Property: Copying, reproducing, distributing, selling, or modifying any content on the Website (e.g., product photos of luggage, descriptions of bags, the “Spraygroundo” logo or brand name) without Spraygroundo’s explicit written permission. This includes using Spraygroundo’s trademarks to imply endorsement of your own products or services (e.g., creating a fake social media account claiming to sell “official Spraygroundo bags”).
  • Circumventing Rules: Bypassing Website features or policies, such as creating multiple accounts to avoid return limits for luggage, or using a VPN to access region-restricted content (e.g., promotional offers not available in your country).

5. Intellectual Property Rights

  • All content on the Website—including, but not limited to, text (product descriptions for luggage, blog posts about bag care), images (product photos of suitcases, lifestyle shots of crossbody bags), logos (the “Spraygroundo” name and design), trademarks, videos, software, and design elements (“Intellectual Property”)—is owned by Spraygroundo or its licensors and protected by copyright, trademark, and other applicable intellectual property laws.
  • You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Intellectual Property solely for your personal, non-commercial use of the Website. This license does not allow you to:
    • Reproduce, copy, or distribute any Intellectual Property (e.g., downloading a photo of a carry-on suitcase to use on your own e-commerce site).
    • Modify, adapt, or create derivative works from any Intellectual Property (e.g., editing the Spraygroundo logo to add your own design, rewriting a bag description to sell a competing product).
    • Use Spraygroundo’s trademarks or brand names in any way that could cause confusion among customers or imply a partnership, sponsorship, or endorsement without our written consent (e.g., using “Spraygroundo Style” in the name of your own luggage brand).
  • If you believe that any content on the Website infringes your intellectual property rights (e.g., a photo of a bag that you own the copyright to), please contact us at [email protected] with the following details:
    • Your full name, contact information, and proof of ownership of the infringed work.
    • A description of the infringing content and its location on the Website (e.g., URL of the product page for the luggage in question).
    • A statement that you have a good-faith belief that the use of the content is not authorized by you, your agent, or the law.
    • A signed statement (under penalty of perjury) that the information you provided is accurate and that you are the owner of the infringed work (or authorized to act on behalf of the owner).

6. Third-Party Links & Content

The Website may contain links to third-party websites, services, or content (e.g., social media platforms like Instagram or Facebook, payment processors like PayPal, or shipping carriers like DHL for luggage deliveries). These links are provided for your convenience only, and Spraygroundo does not control, endorse, or assume responsibility for any third-party content or services.
  • Your use of third-party links is at your own risk. We recommend that you review the terms of use, privacy policies, and security practices of any third-party website you visit before providing them with personal information or using their services (e.g., linking your PayPal account to pay for a bag order).
  • Spraygroundo is not liable for any damages, losses, or harm arising from your use of third-party websites or content—including, but not limited to, fraud (e.g., a fake shipping carrier link stealing your information), data breaches, or inaccurate information (e.g., a third-party review site posting false claims about Spraygroundo’s luggage).

7. Disclaimers of Warranties

The Website and all content, products, and services offered through the Website are provided “as is” and “as available,” without any warranties of any kind (express or implied). Spraygroundo disclaims all warranties, including but not limited to:
  • Implied Warranties: Warranties of merchantability (that products will be fit for their intended use, e.g., a carry-on suitcase will withstand normal travel wear) and fitness for a particular purpose (that a product will meet your specific needs, e.g., a “weekender bag” will hold enough items for a 3-day trip). We do not warrant that our luggage will comply with every airline’s size rules (as these may vary) or that our bags will be suitable for all uses (e.g., a small crossbody may not fit a large laptop).
  • Warranties of Accuracy: Warranties that product descriptions, pricing, availability, or other content on the Website is accurate, complete, or up-to-date. We reserve the right to correct errors (e.g., a typo in a luggage set price) or update content (e.g., removing an out-of-stock bag) at any time without notice.
  • Warranties of Availability or Security: Warranties that the Website will be continuously available, error-free, or secure. The Website may be temporarily unavailable due to maintenance, technical issues (e.g., server downtime preventing you from ordering a suitcase), or other circumstances beyond our control.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such cases, any implied warranties will be limited to the maximum extent permitted by law.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Spraygroundo shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or purchase of our luggage and bags. This includes, but is not limited to:
  • Damages from Website downtime, errors, or technical issues (e.g., inability to place an order for a bag due to a server outage, missing a travel deadline because you couldn’t track your luggage shipment).
  • Losses from unauthorized access to or use of your Account (e.g., fraudulent orders for luggage placed under your name, provided you notified us promptly of the breach).
  • Harm from reliance on inaccurate content (e.g., purchasing a luggage size based on a misstated dimension, provided we corrected the error upon notification).
  • Indirect losses like loss of use (e.g., a delayed suitcase preventing you from traveling), loss of profits (e.g., a business unable to use a bag for marketing due to a defect), or emotional distress (e.g., frustration from a missing bag order).
Our total liability to you for any claim related to these Terms (e.g., breach of contract, negligence) shall not exceed the total amount you paid for products through the Website in the 12 months preceding the claim (or $100, whichever is greater). This limitation applies regardless of the cause of action (e.g., tort, contract, strict liability) and shall survive the termination of these Terms.
Some jurisdictions do not allow limitations on liability for certain types of damages, so the above limitations may not apply to you. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation—these liabilities are mandatory and cannot be waived.

9. Indemnification

You agree to indemnify, defend, and hold harmless Spraygroundo, its officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
  • Your use of the Website or violation of these Terms (e.g., engaging in prohibited conduct like scraping luggage product data).
  • Your breach of any representations or warranties in these Terms (e.g., providing false information to create an Account for bag purchases).
  • Any content you upload, post, or transmit through the Website (e.g., a defamatory review about Spraygroundo’s luggage that leads to a lawsuit).
  • Your purchase or use of Spraygroundo’s products (e.g., a third-party claim that your use of a bag infringed their patent, or damages caused by improper use of luggage leading to property loss).
Spraygroundo reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in defending the claim.

10. Changes to These Terms

Spraygroundo may update these Terms from time to time to reflect changes in our business practices, legal requirements, or Website features (e.g., adding new tools for luggage customization, updating rules for promotional use of the Website). When we make changes:
  • We will revise the “Last Updated” date at the top of this page.
  • We will post the updated Terms on the Website (accessible via a link in the footer labeled “Terms of Use”).
  • For significant changes (e.g., new restrictions on Account use, updates to liability limitations), we will notify you via email (if you have an Account) or a prominent banner on the Website at least 14 days before the changes take effect.
Your continued use of the Website after the changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed of any updates—especially before making large purchases like luggage sets.

11. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the State of , United States, without regard to its conflict of laws principles.
  • Any dispute arising out of or related to these Terms or your use of the Website shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to binding arbitration in , California, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall be conducted by a single arbitrator, and the decision shall be final and binding on both parties.
  • You agree that you will not bring any class action, collective action, or representative action against Spraygroundo related to these Terms or the Website—all disputes must be resolved on an individual basis. This means you cannot join a lawsuit with other Users or pursue a claim as part of a class (e.g., a class action alleging that Spraygroundo’s luggage has a common defect).
If you are a resident of the European Union (EU) or European Economic Area (EEA), you may also have the right to file a complaint with your local data protection authority (DPA) regarding our handling of your personal information (see our Privacy Policy for details).

12. Contact Us

If you have questions, concerns, or disputes related to these Terms of Use or your use of the Website, please contact our customer service team at:
  • Email: [email protected] (our preferred channel—we respond within 24-48 business hours)
We are committed to addressing your inquiries promptly and working with you to resolve any issues in a fair and transparent manner. Thank you for choosing Spraygroundo for your luggage and bag needs.