Terms of Purchase

Spraygroundo Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of luggage and bags (collectively, “Products”) from Spraygroundo (via our website spraygroundo.com, “Website”). By placing an order with us, you (“Customer,” “you”) agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Customer Service Policy (all referenced herein). Please read these Terms carefully before completing your purchase to understand your rights and obligations.

1. Order Confirmation & Acceptance

  • When you submit an order through our Website, you are making a binding offer to purchase the selected Products at the displayed price (in USD). We reserve the right to accept or reject your order in our sole discretion—for example, if Products are out of stock (e.g., a popular carry-on suitcase), pricing contains errors, or we suspect fraudulent activity (e.g., invalid payment information, unauthorized account use).
  • Upon accepting your order, we will send a order confirmation email to the address you provided within 1 business day. This email includes your unique 8-digit order number, details of the Products purchased (e.g., luggage size/color, bag style), total amount charged (in USD), and a summary of shipping timelines. The order confirmation constitutes a valid contract between you and Spraygroundo.
  • If we are unable to accept your order (e.g., a bag style is unexpectedly discontinued after you place the order), we will notify you via email within 24 hours and issue a full refund for any payment already processed—no additional fees will be deducted.

2. Shipping & Delivery Terms

  • Order Processing & Shipping Timeline: We commit to processing and shipping all orders within 1-3 business days from the date of order confirmation (excluding weekends, major holidays, and peak shopping periods like Black Friday/Cyber Monday). Once shipped, orders are expected to be delivered within 6-12 days from the shipping date. This timeline accounts for standard transit, but may be extended by unforeseen circumstances (e.g., customs delays for international orders, weather disruptions)—we will notify you promptly if such delays occur.
  • Global Free Shipping: Spraygroundo offers free shipping for all orders worldwide, with no minimum purchase requirement. This applies to all Products, including large luggage sets and bulk bag orders—no additional shipping fees (e.g., handling charges, international delivery surcharges) will be added to your order total at checkout or during delivery.
  • Delivery Responsibility: We work with trusted global shipping carriers to ensure your luggage and bags are delivered safely. Once the carrier confirms delivery (via tracking information), responsibility for the Products passes to you. If you do not receive your order within the estimated 6-12 days, please contact us at [email protected] with your order number—we will investigate the status of your shipment and resolve the issue (e.g., initiate a trace with the carrier, arrange a reshipment or refund).
  • Shipping Address Accuracy: You are responsible for providing a complete, accurate shipping address (including apartment numbers, postal codes, and contact phone numbers if required by the carrier). If a package is returned to us due to an incorrect or incomplete address, we will notify you via email—you may choose to have the package reshipped (no additional shipping fee, as we offer global free shipping) or receive a full refund (per Section 4).

3. Payment Terms

  • Currency: All prices displayed on the Website, order totals, payments, and refunds are quoted and processed exclusively in United States Dollars (USD). If your payment method uses a different currency, your financial institution will convert the amount to your local currency at their applicable exchange rate—Spraygroundo is not responsible for any currency conversion fees, surcharges, or rate fluctuations imposed by your bank or payment provider.
  • Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods displayed at checkout. All payments are processed through our trusted third-party payment processors (e.g., Stripe, PayPal), which adhere to industry security standards (e.g., PCI DSS) to protect your payment information. We do not store raw payment data (e.g., full credit card numbers) on our servers.
  • Payment Authorization: By providing your payment details, you authorize us (and our payment processors) to charge the total order amount to your selected payment method. We may pre-authorize the payment amount (a temporary hold) to verify the validity of the payment method before processing the order—this hold will be released within 3-5 business days if the order is not accepted or is canceled.
  • Pricing Accuracy: We strive to ensure all Product prices on the Website are accurate. However, if a pricing error is identified after you place an order (e.g., a typo in a luggage set price, incorrect discount application), we will notify you immediately. You may then choose to cancel the order (with a full refund if payment was processed) or proceed with the correct price—we will not charge you additional fees without your explicit consent.

4. Returns & Refunds

  • Return Eligibility: You may return any unused, undamaged Product for a refund within 60 calendar days from the date of delivery, subject to the following conditions (tailored to our luggage and bag offerings):
    • Luggage: Must be unused, with no scratches, dents, or wear on shells, wheels, telescopic handles, or hardware. Original dust bags, tags, and accessories (e.g., luggage locks, internal dividers) must be included and unaltered.
    • Bags: Must be unused, with intact straps, zippers, and stitching. Original packaging (e.g., dust covers, brand labels) must remain attached—no signs of wear (e.g., stretched strap loops, scuffed zippers) from use are allowed.
    • Exceptions: Customized Products (e.g., monogrammed luggage, personalized bags with embroidered initials) and final-sale items (clearly marked “Final Sale” on the Product page) are non-returnable unless they arrive with a manufacturing defect (see our Customer Service Policy for warranty details).
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number, clear photos of the Product, and reason for return. We will provide a pre-paid return shipping label (global, no cost to you) and packing instructions. You must ship the Product back within 7 business days of receiving the label—failure to do so may result in your return request being denied.
  • Refund Processing: Once we receive and inspect the returned Product (typically 3-5 business days after delivery to our warehouse), we will confirm eligibility and initiate a refund. Refunds are issued to your original payment method and will take 5-10 business days to appear in your account—timing may vary based on your financial institution’s processing rules. We do not charge restocking fees for eligible returns, and the full purchase price (in USD) will be refunded.

5. Order Modifications & Cancellations

  • Order Modifications: You may request to modify your order (e.g., change luggage color, update bag size, add/remove a Product) only if the order has not yet been processed or shipped. To request a modification, contact us at [email protected] within 12 hours of placing the order and include your 8-digit order number. We cannot guarantee modifications once processing (e.g., Product packing, label creation) has begun, as we prioritize fast shipping to meet the 1-3 day shipping timeline.
  • Order Cancellations: You may cancel your order for a full refund if the order has not been processed or shipped. To cancel, email us at [email protected] with your order number and “Order Cancellation” in the subject line, within 12 hours of order placement. If the order has already been shipped, you will need to follow the return process outlined in Section 4 to receive a refund (still eligible for 60-day return and 5-10 day refund timelines).

6. Product Availability & Descriptions

  • Stock Availability: Product availability (e.g., “In Stock,” “Out of Stock”) is indicated on each Product page. We make every effort to maintain accurate stock levels, but occasional discrepancies may occur (e.g., unexpected high demand for a seasonal backpack). If a Product is out of stock after you place an order, we will notify you via email within 24 hours and issue a full refund—no further action is required on your part.
  • Product Descriptions: We strive to provide accurate, detailed descriptions of all Products (including materials, dimensions, weight, and care instructions) on the Website. For example, we clearly note if a suitcase is “carry-on compliant” for most airlines or if a bag is “waterproof.” However, minor variations may exist—for example, luggage color may differ slightly due to screen resolution, or bag weight may vary by a few ounces. These variations do not constitute a defect. If you receive a Product that materially differs from its description (e.g., a “hard-shell suitcase” has a soft shell, a “20L backpack” holds only 15L), contact us within 7 days of delivery for a replacement or full refund.

7. Limitation of Liability

  • To the maximum extent permitted by applicable law, Spraygroundo shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our Products—including, but not limited to, loss of use (e.g., a delayed suitcase preventing travel), loss of profits, or damages from delivery delays.
  • Our total liability to you for any claim related to these Terms (e.g., defective Products, order errors) shall not exceed the total purchase price of the affected order (in USD). This limitation applies regardless of the nature of the claim (e.g., breach of contract, negligence) and shall survive the termination of these Terms.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation—these liabilities are mandatory and cannot be waived.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or Product offerings (e.g., adding new payment methods or updating return policies for luggage). When we make changes:
  • We will revise the “Last Updated” date at the top of this page.
  • We will post the updated Terms on the Website (accessible via a link in the footer labeled “Terms of Purchase”).
  • For significant changes (e.g., new restrictions on order modifications, updates to liability limitations), we will notify you via email (if you have an Account) or a prominent banner on the Website at least 14 days before the changes take effect.
Your continued use of the Website or placement of orders after the changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed of any updates.

9. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the State of , United States, without regard to its conflict of laws principles.
  • Any dispute arising out of or related to these Terms or your purchase (e.g., order errors, refund issues) shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to binding arbitration in , California, in accordance with the rules of the American Arbitration Association. Arbitration decisions shall be final and binding on both parties, and the prevailing party may recover reasonable attorneys’ fees and costs.
  • You agree that you will not bring any class action, collective action, or representative action against Spraygroundo related to these Terms or your purchase—all disputes must be resolved on an individual basis.

10. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase or your order, please contact our customer service team at:
  • Email: [email protected] (our preferred channel—we respond within 24-48 business hours)
We are committed to addressing your inquiries promptly and working with you to resolve any issues in a fair and transparent manner. Thank you for choosing Spraygroundo for your luggage and bag needs.