Privacy Policy

Spraygroundo Privacy Policy

At Spraygroundo, we respect your right to privacy and are committed to protecting the personal information you share with us when browsing our website, purchasing luggage and bags, or interacting with our customer service team. This Privacy Policy explains how we collect, use, store, and safeguard your information, as well as your rights regarding this data. By using our website (spraygroundo.com) or services, you consent to the practices outlined below.

1. Information We Collect

We only gather personal information necessary to provide you with a seamless shopping experience, process orders for luggage and bags, and deliver reliable customer support. The information we collect falls into two main categories:

1.1 Personal Identifiable Information (PII)

This refers to data that can identify you individually, collected only when you voluntarily provide it:
  • Contact Details: Full name, email address (e.g., the one you use to reach us at [email protected]), phone number (if provided for order updates or delivery coordination), and shipping/billing addresses (including apartment numbers, postal codes, and country).
  • Account Information: If you create a user account, we collect your chosen username, encrypted password, and saved preferences (e.g., favorite luggage styles, default shipping address) to streamline future purchases of bags or suitcases.
  • Payment Information: When you buy our luggage or bags, we collect payment details (e.g., credit card number, billing address) through secure third-party payment processors (e.g., Stripe, PayPal). We never store raw payment data on our servers—this information is managed exclusively by our trusted partners, who comply with industry security standards like PCI DSS to protect your financial information.
  • Order-Related Data: Details about your purchases (e.g., luggage size/color, bag type, quantity, order date) to fulfill orders, track inventory, and assist with post-purchase support (e.g., returns, warranty claims for defective zippers or wheels).

1.2 Non-Personal Information

This is anonymous or pseudonymous data that cannot be linked to you individually, collected automatically as you use our website:
  • Website Usage Data: Information about how you interact with our site, such as pages visited (e.g., carry-on luggage collection, crossbody bag category), time spent on each page, search queries (e.g., “waterproof travel bag”), device type (smartphone, laptop, tablet), operating system, browser version, and IP address.
  • Device & Technical Data: Details like your device’s unique identifier, screen resolution, and internet service provider (ISP), which help us optimize our website for different devices (e.g., ensuring luggage product images load clearly on mobile) and fix technical issues.
  • Cookies & Tracking Data: We use cookies (small text files stored on your device) and similar tools (e.g., web beacons, Google Analytics) to remember your preferences (e.g., language settings), track shopping cart items (e.g., a saved checked suitcase), and analyze website traffic to improve our luggage and bag offerings.

2. Cookies & Tracking Technologies

Cookies and related tools are essential for enhancing your shopping experience on Spraygroundo, especially when browsing luggage and bag options. Here’s how we use them:
  • Necessary Cookies: Required for the website to function properly—for example, keeping your shopping cart items saved while you compare luggage sizes, or verifying your account during login. You cannot disable these cookies without limiting website functionality.
  • Performance Cookies: Help us improve our site by tracking how users interact with it (e.g., which bag styles are most viewed, where users drop off during checkout for luggage sets). This data allows us to optimize page layouts (e.g., placing popular carry-ons higher on the page) and fix technical issues.
  • Functional Cookies: Remember your preferences to personalize your experience—such as saving your shipping address for future bag orders or recalling your preferred luggage size filter.
  • Marketing Cookies (with your consent): Enable us to send targeted promotions (e.g., discounts on new travel bag collections) or show relevant ads on third-party platforms (e.g., social media). You can opt out of these cookies at any time through your browser settings or by contacting us at [email protected].
You can manage cookie preferences via your browser (e.g., block or delete cookies), but note that disabling non-necessary cookies may affect features like saved carts or personalized luggage recommendations.

3. How We Use Your Personal Information

We use your information only for legitimate, transparent purposes that align with your interaction with Spraygroundo’s luggage and bag offerings:
  • Process & Fulfill Orders: Verify your identity, process payments through our third-party providers, ship your luggage or bag, and send order confirmations/tracking updates via email or text (if you provided a phone number).
  • Provide Customer Service: Respond to your inquiries (e.g., questions about luggage warranty, bag care, returns) sent to [email protected], resolve issues (e.g., a damaged suitcase wheel), and follow up on post-purchase feedback (e.g., asking about your experience with a new travel bag).
  • Improve Our Products & Services: Analyze website usage and order data to identify trends (e.g., popular luggage colors, frequently purchased bag sizes), enhance product designs (e.g., adding more pockets to a best-selling backpack), and optimize our website’s usability (e.g., simplifying the filter for “hard-shell vs. soft-shell luggage”).
  • Send Relevant Communications:
    • Transactional Emails: Essential updates, such as order confirmations, shipping alerts for your luggage, or refund notifications—you cannot opt out of these, as they relate directly to your purchases.
    • Marketing Emails: If you opt in (e.g., by checking a box during account creation or at checkout), we may send updates about new collections (e.g., seasonal travel bags, limited-edition luggage), exclusive discounts (e.g., 15% off carry-ons), or tips for luggage care. You can unsubscribe from these emails at any time using the “Unsubscribe” link in the email footer.
  • Comply With Legal Obligations: Use or disclose information to meet legal requirements (e.g., tax reporting, responding to a court subpoena) or prevent fraud (e.g., verifying payment details to avoid unauthorized purchases of high-value luggage sets) or security breaches.

4. How We Protect Your Personal Information

We take extensive measures to keep your data safe from unauthorized access, disclosure, alteration, or destruction—especially critical for information related to your luggage orders and payment details:
  • Encryption: All data transmitted between your device and our website (e.g., when you enter your shipping address or payment information for a bag order) is encrypted using SSL/TLS technology—look for the padlock icon in your browser’s address bar to confirm this.
  • Secure Storage: Personal information stored on our servers is protected by firewalls, access controls (only authorized Spraygroundo staff can access data, and they undergo security training), and regular security audits to identify and fix vulnerabilities (e.g., updating software to prevent breaches).
  • Third-Party Vetting: We only share data with trusted service providers (e.g., payment processors, shipping carriers like FedEx for luggage delivery, email marketing platforms) who are contractually obligated to protect your information and use it solely for the purposes we specify (e.g., delivering your order).
  • Data Minimization: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. For example, we keep order records for 7 years (for tax and legal compliance) and delete inactive user accounts after 2 years of non-use (with prior notification via email).

5. Information Sharing & Disclosure

We never sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:
  • Service Providers: Third parties that help us run our business, such as:
    • Payment processors (to handle transactions for luggage and bags).
    • Shipping carriers (to deliver your order and provide tracking updates for your suitcase or bag).
These providers are prohibited from using your data for any other purpose than supporting our services.
  • Legal Requirements: We may disclose information if required by law (e.g., in response to a government request, court order, or to comply with anti-fraud regulations) or to protect our rights, property, or the safety of our customers, staff, or the public (e.g., sharing order details to recover stolen luggage).
  • Business Transfers: If Spraygroundo is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you via email or a prominent notice on our website at least 30 days before the transfer, and the new owner will be bound by this Privacy Policy.

6. Your Rights Regarding Your Personal Information

Under applicable data protection laws (e.g., GDPR for EU residents, CCPA for California residents), you have the following rights over your personal information:
  • Access: Request a free copy of the personal data we hold about you (e.g., your order history for luggage and bags, saved addresses).
  • Correction: Ask to update or fix inaccurate or incomplete information (e.g., a misspelled name, outdated shipping address for future bag orders).
  • Deletion: Request that we delete your personal information (subject to legal obligations, such as retaining order records for tax purposes).
  • Opt-Out: Withdraw consent for non-essential data uses (e.g., marketing emails, tracking cookies) or unsubscribe from promotional communications about new luggage collections.
  • Data Portability: Request a copy of your data in a structured, machine-readable format (e.g., CSV file) to transfer to another retailer (e.g., if you want to share your shipping address with another bag brand).
  • Restriction: Ask us to limit how we use your data (e.g., if you dispute the accuracy of an order detail, we may restrict processing until it is verified).
To exercise any of these rights, send an email to [email protected] with your full name, the email address linked to your Spraygroundo account (if applicable), and a clear description of your request. We will respond within 30 days (or as required by law) and may ask for additional verification to protect your data from unauthorized requests.

7. Children’s Privacy

Our website and products (luggage and bags) are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected data from a child under 13, we will immediately delete that information and notify the child’s parent or guardian (if contact details are available). Parents or guardians who believe their child has shared information with us can contact [email protected] to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements (e.g., new regulations for data protection). When we make updates, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. For significant changes (e.g., new ways of collecting data for luggage customization, updates to data sharing practices), we will notify you via email (if you have provided one) or a prominent banner on our homepage at least 14 days before the changes take effect. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

9. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, or if you believe your personal information has been mishandled (e.g., unauthorized access to your order history for luggage), please contact us at:
We are committed to addressing your concerns promptly and working with you to resolve any privacy-related issues.